Frequently Asked Questions
The Answers You Need
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
Do you offer gift cards?
Yes, gift cards are now offered through Square using the "Gift Card" link. We hope to offer gift cards using all payment methods soon. Please check back often as updates are being made on an ongoing basis.
What are the payment options?
Amani's Makings will keep your payment information secure.
At the present time, we utilize Square and PayPal as forms of payment. Both services allow debit and credit card purchases to be made.
You do not need to have a PayPal account in order to make a purchase.You can pay with your debit or credit card directly on the PayPal site as a "PayPal guest".
Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB or UnionPay logo.
Customs Fees, Duties, Import Taxes:
The buyer is responsible for any and all customs fees, duties, taxes, etc. that their country charges for all international orders.
The customer is responsible for paying all taxes/duties/fees, etc. that their country charges.
If you are having any issues or difficulty with processing your payments, please contact us right away and we will work to resolve the issue.
We hope to expand payment options very soon. Please check back on an ongoing basis as updates are made frequently.
What is your return policy?
We gladly accept returns and will issue a store credit EXCEPT for items that are noted as "All sales are final" or on cancelled orders. Please contact us within 7 days of delivery to inform us of the return. Items must be shipped back to us within 14 days of delivery.
Exchanges are not accepted but we do aim to satisfy our customer's. Please contact us if you have any issues with your order and we will try to meet your needs.
Cancellations are not permitted once an order has been processed.
The following items cannot be returned, exchanged or cancelled:
Because of the nature of these items, unless they arrive damaged or defective, we are not able to accept returns:
Custom or personalized orders
Items on sale
Items marked as "All sales are final"
Items that are and/or appear to be worn
Items that are and/or appear to be intentionally damaged
Items that are and/or requested to be cancelled
Conditions of Returns
Buyer's are responsible for return shipping costs. If the item is not returned in the original condition or packaging, the buyer is responsible for any loss in value.
What is your shipping policy?
Your order will ship once processed. This will usually take between 3-5 business days (Monday to Friday from 8am to 5pm EST) but will vary for custom orders. For urgent issues, please contact us directly and we will do everything possible to expedite an order.
Orders from $50 USD and above will ship free within the US only. Standard shipping will apply.
All orders are shipped using USPS services and will arrive in approximately 5 to 10 business days for domestic orders and approximately 20 business days for international orders. Please note that this is an estimated shipping time.
USPS Priority Shipping
Faster shipping is available though additional costs will incur. Please be sure to select "Priority Shipment" at the time of placing your order. The shipment will be received within 3-5 business days for domestic orders and 3-5 weeks for international orders. Please note that this is an estimated shipping time.
Although we will do everything possible to adhere to the shipping timelines noted under the shipping policy, there could be times where an order is unfortunately delayed. Some delays could be due to mail restrictions, customs controls, inclement weather, carrier issues, etc. Unfortunately such delays are outside of our control, therefore, we are not responsible for these occurrences.
Tracking details are provided for both standard and priority shipping.
Please contact us directly if your order is a gift and should be shipped to another address that differs from what was processed.
How could I obtain a gift receipt?
You will receive a summary of your order once it has been processed. Order summaries are not included in the packages in the event that the item(s) is/are a gift. For this reason, gift receipts are not provided.
What are your live chat hours?
Live chats are available Monday-Friday from 5-10 pm EST and on Saturday from 12-5pm EST. If you require assistance at any time, please feel free to contact us by visiting Contact/Support. Times may vary during holidays. We will respond at our earliest convenience.